What we do


At the heart of ECD lies the Human Connection Framework™ - a comprehensive approach designed to transform digital interactions into meaningful human connections.

1. Recognition: Discovering the Human Behind the Data

In the digital world, recognising the individual behind each interaction is the first step towards forging genuine connections. ECD helps you to harness your data effectively, revealing the unique human elements within your audience.


  • Digital Strategy and Transformation
  • Martech Strategy
  • UX Research, Analytics & Data Insights

2. Trust, Respect, and Understanding: Building Secure Relationships

Trust and respect are the cornerstones of any meaningful relationship. We guide you in managing the data shared by your audience with the utmost care, ensuring privacy, consent, and preferences are respected, thereby maintaining the delicate trust your customers place in you.


  • Data Strategy
  • Consent
  • Privacy

3. Shared Experiences: Crafting Empathy-Driven Digital Interactions

Creating shared experiences lies at the core of building connections. Our services focus on designing and developing digital experiences that resonate with your audience on an emotional level, leveraging empathy as a tool to understand and connect with them deeply.


  • CX Strategy
  • Customer Experience Design
  • Digital Product Design and Development
  • Human Centred Design (HCD)
  • Design Systems
  • Ideation
  • Surveys
  • CRO Strategy

4. Making it Personal: The Art of Meaningful Engagement

Listening and understanding are key to personalising experiences that feel relevant and meaningful. We specialize in strategies and technologies that tailor every interaction to the individual, enhancing engagement and building lasting relationships.


  • Personalisation strategy
  • User research
  • Digital Experience Analytics
  • Experimentation strategy
  • CRO Strategy
  • A/B Testing
  • Conversion & Journey Optimisation


We’re not just implementing technology, but infusing digital spaces with empathy, warmth, trust, and personalisation.

We don't just connect data and systems; we connect people.


6 Middlemiss Street,
Lavender Bay 2060. Sydney

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